Corporate FuckeryAF 7.0
Buying White Goods in the Dark: The Vanishing Repairability Metric
Major appliance manufacturers continue to treat long-term serviceability metrics as proprietary secrets until the compressor fails.
OPEN
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Corporate Fuckery
Policies that survive because nobody is allowed to be responsible for them.
Automated FuckeryAF 5.8
DELIVERY BOT REJECTS CUSTOMER'S CLAIM THAT TIME HAS PASSED
A support system with no capacity to read a calendar informed a customer for eleven consecutive days that her package was arriving today.
OPEN
Engineering FuckeryAF 9.1
$10,000 REFRIGERATOR BECOMES DISPOSABLE AFTER ONE INACCESSIBLE COMPONENT FAILS
A sealed control board, priced at $34 to manufacture, is positioned behind a foamed-in panel. When it fails, the recommended repair is a new refrigerator.
UNDER INVESTIGATION
Digital FuckeryAF 11
CANCELLING A $9 SUBSCRIPTION REQUIRES A TELEPHONE CALL, TWO CONFIRMATIONS AND A REASON
Signing up takes eleven seconds. Leaving takes twenty-six minutes, four screens of retention offers, and a spoken sentence to a human who is instructed to ask why.
INFINITE FUCKERY